Intelligent Machines and How they Change Customer Service

How to Go From Automation to Augmentation

NICE is a leading vendor in the Robotic Process Automation (RPA) industry. NICE has been setting industry-wide standards in RPA for over 18 years. Our innovative Attended Automation solution, NEVA, brings people and robots together. It enables intelligent process optimization while unleashing employees’ potential to ensure exceptional customer experiences.

Join us on this webinar where our guests discuss client case studies for intelligent attended automation and the value that AI brings to attended automation & businesses across a variety of industries.


  • RPA Contributor Tom Taulli, and
  • Automation leader at NICE, Oded Karev

The discussion includes:

  • What is Artificial Intelligence (AI)? How has it evolved in the last 6-7 decades?
  • What is a difference between Machine Learning and Deep Learning?
  • Which is the most sophisticated algorithm in the AI ML space?
  • Use cases of AI: Strong AI versus Weak AI
  • What is the role of AI in advancing robotic automation capabilities?
  • How AI technologies help to discover automation opportunities across various industries?
  • How to leverage real-time speech analytics to facilitate desktop automation?

Register for the
On-Demand Webinar Below


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