Aithority

Gain clarity in the
evolving retail
landscape

Discover insights from 147 retail leaders to protect margins and perfect the customer journey.


  • AI adoption is reshaping retail operations

    50% of retailers cite AI as the primary driver for observability adoption, reflecting its growing role.

  • The high cost of downtime

    The median cost of a high impact outage is $1 million per hour, compared to $2 million per hour for all industries.

  • Digital experience monitoring (DEM) is scaling fast

    DEM fuels omnichannel operations, tracking performance across websites, apps, and payment systems to protect customer journeys.

  • Tool consolidation is accelerating in retail

    The average number of tools is down to 3.9 from 5.9 in 2022. Unified platforms and full-stack observability is becoming the preference.




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