Gain clarity in the
evolving retail
landscape

Discover insights from 147 retail leaders to protect margins and perfect the customer journey.

AI adoption is reshaping retail operations

50% of retailers cite AI as the primary driver for observability adoption, reflecting its growing role.

The high cost of downtime

The median cost of a high impact outage is $1 million per hour, compared to $2 million per hour for all industries.

Digital experience monitoring (DEM) is scaling fast

DEM fuels omnichannel operations, tracking performance across websites, apps, and payment systems to protect customer journeys.

Tool consolidation is accelerating in retail

The average number of tools is down to 3.9 from 5.9 in 2022. Unified platforms and full-stack observability is becoming the preference.

What are the top challenges you face in understanding how the performance of your technology stack impacts your business?

Outages costing lost revenue, impacting CSAT, causing churn or downgrades

Challenges scaling up for big days (eg, Black Friday)

Lack of visibility into where customer journeys are failing or degraded

Productivity impacted by incidents

Slow rates of product innovation

Incurring high fixed costs on legacy platforms

Over budget cloud costs

High TCO of maintaining and managing a large number of monitoring tools

Weeks to find and fix zero day vulnerabilities like Log4J and Spring4Shell

Which application performance monitoring tool is your company currently using?

Datadog

Dynatrace

Splunk

Open Source

Other

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Gain clarity in the evolving retail landscape

Discover insights from 147 retail leaders to protect margins and perfect the customer journey.

Gain clarity in the
evolving retail
landscape