Pivoting to remote work to meet the challenges of COVID-19

How Konecta Peru seamlessly transitioned to remote work rapidly and without any upfront capital investment with Lenovo TruScale Infrastructure Services.

Founded in 2010, GetCard provides Konecta Peru is one of the largest full-service Business Process Outsourcing (BPO) and contact center service providers in Peru, with 23.4% market share and 14,000 employees. Its service offerings include providing telephone communication, email management, FAQ websites, social media, live web chats, mobile applications, surveys, and data management for its clients.

Its parent company Konecta Group operates 90 contact centers in nine countries, serves over 300 clients, and employs 70,000 people worldwide.

Since 2011, Peru has become one of Konecta’s top markets, and the company provides services for a significant number of clients across the region. Konecta’s recent acquisition of the Rockethall group of companies will further expand Konecta Peru’s client base and workforce, and increase the need for flexible IT solutions.

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