New Retail POS Solutions Transform the Checkout Journey

Seeing checkout lanes shut and malfunctioning in stores would understandably frustrate any customer. Someone who especially understands this, is Matt Redwood, Vice President of Retail Technology Solutions at Diebold Nixdorf, a provider of retail and banking technology systems.

But it doesn’t have to be this way, Redwood maintains: “In-store POS solutions have evolved beyond basic point of-sale cash registers. Retail stores can—and should— update their in-store technology to better serve customers.”

This is especially true post-pandemic as customer shopping behaviors have changed. Consumer shopping habits have converged, moving between online and in-person shopping. What has not changed is the customer’s sky-high expectations - since online shopping is just a click away, physical stores have had to invest in a major technology refresh and revolutionize their in-store experience to give consumers a reason to visit.’

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