Seeing checkout lanes shut and malfunctioning in stores would understandably frustrate any customer.
Someone who especially understands this, is Matt Redwood, Vice President of Retail Technology Solutions at Diebold Nixdorf, a
provider of retail and banking technology systems.
But it doesn’t have to be this way, Redwood maintains: “In-store POS solutions have evolved beyond basic point of-sale cash registers.
Retail stores can—and should— update their in-store technology to better serve customers.”
This is especially true post-pandemic as customer shopping behaviors have changed. Consumer shopping habits have converged,
moving between online and in-person shopping.
What has not changed is the customer’s sky-high expectations - since online shopping is just a click away,
physical stores have had to invest in a major technology refresh and revolutionize their in-store experience to give
consumers a reason to visit.’