A Pathfinder paper navigates decision-makers through the issues surrounding a specific
technology or business case, explores the business value of adoption, and recommends the
range of considerations and concrete next steps in the decision-making process
The retail industry has experienced steady disruption over the last decade, with the COVID
-19 pandemic further
accelerating digital transformation in the sector. The primary technology driver of this
change is the confluence
of edge computing, 5G networks, Internet of Things (IoT) devices and artificial
intelligence/machine learning (AI/
ML). Connected retail technologies that enable real-time management of outcomes are key to
success. Such
technologies are ushering in a new era of retail that is customer-centric, data-driven,
personalized and dynamic,
providing consumers with seamless physical and digital shopping experiences. Products and
services are
delivered proactively, predictively and conveniently to customers, while yielding higher
profits for retailers.
Key Findings: